Frequently asked questions

Personalized Service

We are here to help you find the most unique items for all your kids in your life big and small two feet or four pawed. Ask us we will find it for you.

Contest

Personalized Service

Stay tuned and enter into our pet contest and win amazing gifts.

Real testimonials

Personalized Service

Real testimonials

Check out real reviews and pictures on our facebook and Instagram pages

Current Specials

Real testimonials

During the Month of September and October you will receive a scratch off with your orders that will be for a free gift the next time you order from us. So save those scratch off cards we send you.

Put the code in the comment section at check out and your free gift will show up with your order

Big News

Current Specials

Big News

New itmes are being added daily to keep up with the holiday season.

Shipping Information

Exchanges or Refunds

Shipping And Handling

Exchanges or Refunds

Please contact us us with 7 days of receipt of your order at pitterpatterpawz@aol.com.

Provide us with your order number
Product name
Issue regarding product
All items returned or exchanged must be returned in original packing, all tags still attached.
Pet products can not have any pet hair on them at all.
Please note all clothing has sizing

Please contact us us with 7 days of receipt of your order at pitterpatterpawz@aol.com.

Provide us with your order number
Product name
Issue regarding product
All items returned or exchanged must be returned in original packing, all tags still attached.
Pet products can not have any pet hair on them at all.
Please note all clothing has sizing charts and each product has different sizes. A size medium does not necessarily mean it fits a medium size dog. Pet need to be measured for clothing. Customer is responsible for all shipping cost for exchanges and returns if do to sizing.
Beds , blankets, belly bands, carriers, bowls, feeders can not be returned due to Health Regulations
Toys are returnable if product still in all packaging with tags attached. Used and chewed toys can not be returned. NO dog toys is indestructible owners and buyer takes all responsibility for pet safety when pet using toys.
Please note we do not refund shipping and handling fee.
Contact us before shipping any products back to us. No refund or exchange will be made without confirmation. You will be contact as soon as returned item is received and inspected. Return Items to:
Pitter Patter Pawz
600 Franklin Ave P.O. Box 94
Garden City, NY 11530

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Exciting News

Shipping And Handling

Exchanges or Refunds

For the kids who love Dinosaurs you found the right place. New items added each week. New Blog will be up soon with amazing Dino facts! Roar!

Shipping And Handling

Standard shipping times for in stock merchandise. Please note certain items are shipped directly from our manufactures and will be noted on product page. Orders received after 1pm on Fridays will be shipped out the following Monday.

You will be emailed Tracking information once your order is shipped.

Please verify your address on all order

You will be emailed Tracking information once your order is shipped.

Please verify your address on all orders. We can not be held responsible for orders delivered to wrong address.

Flat rate shipping within the United States unless otherwise stated for over sized items - $8.95 USPS

Eastern and Central Shipping times 3-5 business days for delivery.

Please contact us if you would like us to use Fedex or UPS for shipping. We are more then will to ship with other carriers at request.

Mountain and Pacific Shipping times 4-6 business days for delivery.

International Shipping

Orders outside of the United States please contact us for shipping cost. All non- US orders may incur duty, tax . Contact your local office for customs fees.

Questions please contact us at pitterpatterpawz@aol.com

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